Shipping Policy
Effective Date: July 4, 2025
At AYOUR RUGS, we provide fast, secure, and reliable shipping for our handmade Moroccan rugs. We partner with trusted international carriers to deliver our products safely worldwide.
Contents
- Shipping Methods
- Shipping Locations
- Shipping Timeframes
- Free Worldwide Shipping
- Shipping Costs for Other Products
- Order Tracking
- Customs Duties and Taxes
- Packaging
- Lost or Damaged Packages
- Returns Related to Shipping
- Contact Information
1. Shipping Methods
We ship orders using DHL or Aramex, depending on the best available option for your destination.
- DHL: Approximately 4-6 business days after dispatch (most destinations).
- Aramex: Approximately 8-12 business days after dispatch (most destinations).
Carriers do not operate on Saturdays, Sundays, or public holidays, including national holidays in Morocco.
2. Shipping Locations
We offer worldwide shipping. All rugs are shipped directly from Marrakech, Morocco.
Important: We cannot ship to countries or regions restricted by law, sanctions, or carrier limitations. If a destination cannot be serviced, we will contact you and issue a full refund.
3. Shipping Timeframes
Order Processing
- In-stock products: Processed and dispatched within 1–2 business days.
- Custom-made products: Crafted to order. Production time varies depending on design complexity and will be specified on the product page.
Estimated Delivery
- DHL: Typically 4-6 business days after dispatch.
- Aramex: Typically 8-12 business days after dispatch.
Delivery times are estimates and may be affected by customs clearance, remote delivery locations, weather conditions, or local carrier delays.
4. Free Worldwide Shipping
We offer free worldwide shipping on Moroccan rugs shipped from Morocco. Free shipping is automatically applied at checkout.
Note: While shipping is free, international orders may still be subject to customs duties or taxes imposed by your country (see Section 7).
5. Shipping Costs for Other Products
For products other than Moroccan rugs, shipping charges (if applicable) are calculated at checkout based on destination and package weight.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp so you can monitor your shipment’s progress.
7. Customs Duties and Taxes
International customers are responsible for any applicable customs duties, taxes, or import fees required by their country. These charges are not included in the product price or shipping cost and are determined by local authorities.
8. Packaging
We carefully package all products to help ensure they arrive in excellent condition. We use secure protective materials and prioritize eco-friendly packaging whenever possible.
9. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at contact@ayourrugs.com and include your order number along with clear photos (for damaged items).
We will assist in resolving the issue and may offer a replacement or refund where applicable.
10. Returns Related to Shipping
Returns and refunds are handled according to our Return & Refund Policy, including rules for in-stock returns, custom-made items, and issues related to damaged or incorrect deliveries.
11. Contact Information
AYOURRUGS LTD
71–75 Shelton Street
Covent Garden, London, WC2H 9JQ
United Kingdom
Warehouse:
Afaq 01, Saada
Marrakech 40170
Morocco
Email: contact@ayourrugs.com
WhatsApp: +44 7737312556
Business Hours:
Mon - Fri: 9 am to 8 pm GMT
Sat: 9 am to 2 pm GMT