Yes, we sell handmade only.

We take photos under temperature controlled daylight environment using high resolution professional camera and after that we do the post processing. Therefore, our photos are as close as possible to the original rugs. However, the photo colors are always depends on the type, quality and age of the screen one uses to view the rugs and this can affect how the photos and colors are displayed on your screen. We check our rugs on the RETINA screen for getting a perfect color tone.

Yes, depending on your country .

All the rugs are 100% washed and cleaned, No need for any cleaning .

Yes, you can .

We use natural water and basic shampoos to clean the rug. The forced water is a great source to clean the rug properly.

Sometimes it may leave a crease or fold because of the shipment process. But there is nothing to worry about. This is absolutely normal. Folds and creases can be remedied by simply placing something heavy (but safe) stuff on the affected area. After a few days, you should notice an improvement and the rug will lay flat on the floor. Creases on a rug will gradually disappear with regular use.

Yes, we do when we wait for 15h for your tracking number available on the system Dhl ,

We offer free delivery on all orders.

Depending on the rug you have chosen the lead time to prepare your order will vary.

Made-to-order rugs: We have a production lead time of 2 to 4 weeks depending on the type of rug and the size you have chosen. But rest assured, we will be updating you throughout the production cycle. Once the product is ready we will use our express carrier, DHL, to deliver your rug swiftly. Depending on where you live, packages are delivered within 5 to 10 days from the date of shipment. You will receive an email with the tracking number as soon as the order is shipped.

One-of-a-kind rugs: Our warehouse processes and ships all ready-to-go rugs from Mondays to Fridays (excluding major holidays). After placing your order, your package should be shipped within 2 to 5 business days. You will receive an email with the tracking number soon after. Depending on where you live, packages are delivered within 4 to 6 days from the date of shipment.

We use Dhl as our main carrier.