At Ayour Rugs, we are committed to providing high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
The return request must be made within 14 days of the purchase date.
2. Non-Refundable Items
The following items are not eligible for refunds:
Custom-made or personalized rugs
Sale items or items purchased during promotional events
Return Authorization: Once your return request is approved, you will receive a return authorization number and further instructions on how to return your item.
Ship the Item: Pack the item securely in its original packaging, include the return authorization number, and ship it to the address provided in the return instructions.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment.
5. Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] or WhatsApp us at +44 7456 432496.
7. Contact Information
For any questions or concerns regarding our refund policy, please contact us:
