We ship all our products via DHL and Aramex Express to ensure fast and reliable delivery.
Shipping Timeframes:
In-Stock Products: Orders are processed within 1-2 business days and typically delivered within 5-7 business days, depending on the destination.
Custom Products: Please allow 5-6 weeks for the creation and processing of custom rugs. Once ready, shipping typically takes 5-7 business days.
Shipping Costs:
Shipping is free for all orders.
Order Tracking:
Once your order is shipped, you will receive an email with a tracking number to monitor the progress of your shipment.
International Shipping:
We offer international shipping to many countries. Please note that customs duties, taxes, and import fees are the responsibility of the customer and may vary by country.
Return Policy:
Return Eligibility:
In-Stock Products: Returns are accepted within 14 days of delivery. The item must be in its original condition and packaging, unused, and unwashed.
Custom Products: Due to the bespoke nature of custom rugs, returns are only accepted if the product is defective or damaged upon arrival.
Return Process:
To initiate a return, please contact us at[email protected]or via WhatsApp at +447456 432496. Provide your order number, the reason for the return, and any supporting photos if applicable.
Once your return request is approved, you will receive instructions on how to send the item back to us.
Return Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 10 business days. Please note that original shipping costs are non-refundable.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Contact Us: For any questions or concerns regarding our shipping and return policy, please reach out to us at [email protected] or via WhatsApp at +447456 432496. We are here to assist you and ensure your satisfaction with Ayour Rugs.
